At Conversationbookforkids.com, we understand that circumstances may arise where you need to cancel your order or seek a refund. We aim to make this process as hassle-free as possible. Please take a moment to review our cancellation and refund policy below:
- Cancellation of Orders: If you wish to cancel your order for any reason, please contact us as soon as possible. Orders can only be canceled if they have not been processed or shipped. Once an order has been processed or shipped, it cannot be canceled.
- Refund Eligibility: We offer refunds on eligible products in the following scenarios:
- If the product is damaged or defective upon arrival.
- If the wrong item was sent.
- If you receive a product that does not match the description provided on our website or app.
- Damaged Products: In the unfortunate event that your product arrives damaged before you physically receive it, please contact us immediately. We will arrange for the damaged product to be returned to us, and upon verification, we will either resend a new product or issue a refund, according to your preference.
- Refund Process: Once your eligibility for a refund is confirmed, we will initiate the refund process. Refunds will be issued to the original method of payment used for the transaction. Please allow up to 7 working days for the refunded amount to reflect in your account.
- Return of Products: If you are required to return a product for a refund or replacement, we will provide you with detailed instructions on how to proceed. Please ensure that the product is returned in its original packaging and condition, with all accompanying accessories.
- Non-Refundable Items: Some items may not be eligible for refunds, such as digital downloads or personalized/customized products. These items will be clearly marked as non-refundable at the time of purchase.
- Contact Us: If you have any questions or concerns regarding our cancellation/refund policy or need assistance with a refund request, please don’t hesitate to contact our customer support team. We are here to help you through the process and ensure your satisfaction.
By placing an order on our website or app, you agree to abide by the terms outlined in this cancellation/refund policy. Your satisfaction is our top priority, and we appreciate your understanding and cooperation.